Repair/Service
With a large selection of parts stocked in-house and many more available on notably short lead times, we have a number of options to repair and service most small to large appliances. Our team are also on hand to apply any software fixes, clean ups, or diagnostic inspections that may be required for the device on receipt.
Salvage Process
We have the facilities to assess the value of any product sent in for whatever outcome you are looking for.This can range from simply providing a direct valuation, identifying and completing a refurbishment with the aim of resale, or breaking a device down for parts that can be sold on or retained for discount on any future repairs.
Component Fix
Our team of expert component level repairers have experience in replacing charging ports, audio jacks, and batteries on a number of circuit boards. If there is a chance a part is not required and fix can be applied through the reattachment of a micro component, we will always investigate the potential and see if this can be achieved.
Theft/Loss
In the case of theft and loss we have access to a number of validation checks for the purpose of processing of a claim. This includes checking the blacklist status of a device, find my iPhone and iCloud status, activation dates, and confirmation of model, colour, and overall specification.
Admin Support
We have a team of dedicated support staff on hand to take customer calls, be it for update requests for an on-going claim, transit enquiries, or a warranty concern. We also maintain and update a client portal that provides all information in regards to the process of a claim so you can see its status at the click of a button.
Replacement
On any repair we will always advise when a device exceeds a cost of replacement and on request can provide a quote for this as an alternate route. We provide quotes for new or graded devices and for the latter will still provide 12 months of warranty support should there be any concerns down the road.
Appraisal
Our team of service engineers will diagnose any device and provide an inspection report in line with the advised incident to provide validity to a claim and correlation between damage and the end users description of events. We will also provide any requested costs including repair costs, a replacement quotation, and any software costs that may be required.
Data Recovery
When your hard drive begins to fail and you haven’t been able to back it up in some time, we have a number of ways to attempt data recovery and save the files that you need. We have a number of options when it comes to backing your data up as well, from cloud storage, to a new hard drive, or simply returning the data to your original machine, we can provide whatever is required.
Software
From operating system installations to software packages like Microsoft Office, we can source a variety of packages to get you up and running. We can also provide technical support where required. Many device faults can be solved before a collection has even happened with a phone call or an email to walk through a local fix.
Custom Builds
Do you need a little extra storage space on your laptop? Is you desktop crashing often? or are you struggling to run a certain program? We can look at what the issue is and offer upgrades for your RAM, Processor, Hard-drive, or whatever is holding your device back from being capable of what you need it to be.
Upgrades
Whether you need a simple work desktop or a high-end gaming computer, we are on hand to provide advice and a quotation for what you need. Our workshop team have been building custom units for many years and are always happy to look at your personal requirements and find a solution that works for you.
Warranty
All our repairs and services carry a one year warranty to ensure confidence in the work carried out. If you have any concerns following receipt of your item back, just give us a call or send us an email and we can either provide remote support or organise to get the device back in and get your issue resolved.
